1. Compliance with Regulations
JAL complies with laws, regulations and guidelines stipulated by administrative bodies.
2. Establishment of management system
JAL has established an internal management system and clearly specifies division of responsibilities.
3. Compliance with internal policies, regulations and guidelines
JAL has established and complies with internal policies, regulations and guidelines.
4. Implementation of safety measures
JAL carries out safety measures and takes steps to prevent inappropriate access to information or the loss, destruction, falsification and leak of information.
5. Implementation of education and awareness programs
JAL promotes education and awareness programs for employees and ensures that information is appropriately managed, while striving to improve knowledge and awareness of information management.
6. Affiliation with external vendors
When entrusting operations related to information management to other companies, JAL selects companies with strong experience and abilities. The contract mandates confidentiality and guarantees that the information will be properly managed.
7. Efforts to improve operations
JAL regularly checks to ensure that information is managed appropriately and works to improve operations on a continual basis.
8. Response in event of accident
In the unlikely event of an accident, JAL endeavors to minimize the damage, quickly releases necessary information and takes all necessary steps to prevent a reoccurrence.
9. Designation of contact
JAL will set up a contact point to which customers may direct their inquiries, complaints, and requests. JAL will respond quickly and with integrity.
10. Release of policies
JAL will disclose its policies on information security and the protection of personal information, including this policy, by posting them on its website.